We have for many years believed that the most important resources in any organisation are the people.

By using our Coaching Cycle in combination with rigorous Theory of Constraints (TOC) techniques, we have a proven capability to help leaders focus, gain clarity, manage change and get the best from themselves, their team and their organisation.

If any of the questions and scenarios alongside ring true, then follow the links in the box titles to find out how we can help you.

Central to our leadership approach is the creation of 'Flight Crew' teams which oversee the leadership strategy at all levels and ensure that the strategy and any necessary changes are understood, accepted and implemented throughout the organisation, so that all personnel are working towards the overarching goal.

There is an all-pervading assumption that measuring each and every part of the organisation as if they are independent of each other will both drive performance and give a global picture as to the well-being of the organisation.
This is an erroneous assumption.

In organisations where the use of local optima measures is promoted there appears to be no real connection between what one part of an organisation might do and how that integrates with the overall objectives. The creation of Flight Crews guards against this counterproductive 'Silo' mentality by coordinating the way people are able to make aligned decisions and thus an aligned contribution to the goal of the organisation. The broad structure is shown below.

Once the overall goal of the organisation and the necessary conditions for achieving that goal have been determined, the Flight Crews are deployed, with responsibility for the implementation of change programmes and ensuring that they continue to deliver to the bottom line. This is where we use the focusing power of the TOC Thinking Processes through our Leadership Master-Class programme to ensure that any such change leads to substantial bottom-line impact.

The Flight Crews are responsible for the Strategy and Tactics directly under their control and can bring into their respective crews whatever skills are needed, when they are needed. Flight crews evolve over time, people will join, and others leave, depending on the tasks and the individual skills required. They are a dynamic structure within the organisation. Consequently there is alignment of decision-making throughout the organisation, a real and effective pathway for communication in both directions, up and down, thus creating the culture of engagement and contribution so many organisations seek today.

We have worked with companies creating flight crews for operations, supply chain and project management. Via our Leadership Master-Class they are taught the application of the TOC Thinking Processes such that they can maintain the progress of the organisation towards its goal.

"Where can I find the help I need to lead my organisation effectively?"
"How can I be sure I'm making the right decisions?"
"How can I inspire my staff so that they buy-in to the changes we need to make?"
"I think we've got problems nobody else has - where can I find guidance?"

"My team lacks direction"
"We're finding it difficult to make decisions"
"Team communications have broken down and tensions are high"
"Our team creativity seems blocked"
"My team isn't meeting its deadlines and no one seems certain of their team role"

"We have to improve our performance even though our budgets are under pressure"
"I need to make cuts - but where?"
"We need to streamline production and improve our due date performance"
"How can I reduce my inventory costs yet still satisfy my customers?"
"Resources are being squeezed, but we must get our projects out on time"

"My work-life balance is horribly out-of-kilter"
"Where am I going in my life?"
"Something's wrong but I don't know what - who can I turn to for fresh insight?"
"How can I gain confidence in my own choices and decisions?"
"I'm sure it would help if I could talk to someone about my problems"

"I want to become a more effective mentor"
"I'd like to be able to offer a more structured coaching approach"
"How can I help other people to make more informed decisions?"

If you would like further information about any of our leadership, coaching or team development programmes, please give us a ring on 01664 502860 or contact us via email.